General Terms and Conditions of Sale
International Freight Forwarder
1. Purpose and Scope
These General Terms and Conditions govern all operations entrusted to the International Freight Forwarder (IFF) by the Client, including transport, logistics, warehousing, and related services.
2. Definitions
IFF: International Freight Forwarder. Client: Any entity requesting a service. Goods: Items entrusted to the IFF. Services: Services provided by the IFF.
3. Obligations of the IFF
The IFF organizes operations in accordance with the Client’s written instructions and applicable international conventions. The IFF remains free to choose its carriers and subcontractors.
4. Obligations of the Client
The Client must provide all accurate, complete, and truthful information regarding the goods, their packaging, characteristics, and any required regulatory data.
5. Cargo Insurance
No insurance is automatically arranged. Coverage is provided only upon the Client’s written request and the IFF’s explicit confirmation.
6. Liability – Limitations
The liability of the IFF is strictly limited in accordance with the applicable conventions: CMR, Bill of Lading, Air Waybill (AWB), Hamburg Rules, Montreal Conventions, as well as the liability limits provided under Moroccan law.
7. Execution Deadlines
Deadlines are indicative only. No delay may result in compensation or penalties.
8. Right of Retention – Security
The IFF holds a right of retention over goods, documents, and valuables until all outstanding amounts are fully paid.
9. Force Majeure
The IFF cannot be held liable in cases of force majeure, including strikes, port blockages, natural disasters, sanctions, political instability, and similar events.
10. Compliance
The Client guarantees that the goods do not violate any laws, trade restrictions, or international sanctions. The Client shall indemnify the IFF for any breach.
11. Data Protection
Client data is processed in accordance with Moroccan law and used solely for the execution of services.
12. Complaints
All complaints must be submitted in writing within 7 days of delivery, and within 3 days for apparent damages.
13. Judicial Safeguard Clause
The Client shall indemnify the IFF for all legal fees, attorney’s costs, immobilizations, business losses, or administrative penalties resulting from the Client’s errors, omissions, or breaches.
14. Liability Exclusion Clause for Dangerous or Undeclared Goods
The IFF disclaims all liability if the Client fails to declare the dangerous, polluting, perishable, or regulated nature of the goods.
15. Packaging and Stowage Clause
The IFF is not responsible for damages resulting from insufficient, defective, or non-compliant packaging. The Client assumes full responsibility for the quality of the packaging.
16. Container Clause
The Client assumes the costs and risks associated with the return of empty containers in good condition. The Client is responsible for any damage, contamination, loss of equipment, or necessary repairs.
17. Automatic Indemnity Clause in Case of Blockage
If the goods are blocked due to missing documents, payments, or information attributable to the Client, the Client automatically assumes all detention, demurrage, or storage fees.
18. Exclusive Jurisdiction
Any dispute shall be brought exclusively before the courts of Casablanca. Moroccan law shall be the sole applicable law.
Important Note
Invoices containing an error must be returned within 3 days. After this period, they are considered validated.
CTI declines all responsibility for storage, demurrage or detention charges resulting from a delay by the Client in collecting their delivery voucher.
The Client is responsible for returning empty containers in good condition according to APRAM rules.
By signing this note, the Client acknowledges having read and understood these terms and conditions.
Approvals:
• Ministry of Equipment, Transport and Logistics: 4857/04/T & 84/04/C
• Exchange Office: 0139-TI-2024